Contact
We are here for you — with real people in Karlsruhe.
Whether it is a first inquiry, a quote or a question about using our products: here you will find the right contact person right away — no hold music, no ticket-system odyssey.
Straight to the right person
Four channels, one goal: getting your question to the person who can answer it.
Demo, quotes, sales
Martin Sczesny
Sales Manager
martin.sczesny@openexperience.de+49 721 486995-23
Book an appointment directly
Strategic questions, partnerships, press
Dipl.-Ing. Konstantin Krahtov
Managing Director and Founder
krahtov@openexperience.de+49 721 486995-20
Technical support for existing customers
Support team
Usage questions, incidents, devices
support@openexperience.de+49 721 486995-20
Help and downloadsGeneral inquiries
Front office
We forward your request internally
info@openexperience.de+49 721 486995-20
Directions and company details
Our office is located in downtown Karlsruhe, a few minutes' walk from the main station by tram or by bike.
- AddressOpen Experience GmbH, Amalienstraße 1, 76133 Karlsruhe, Germany · P.O. Box 111014, 76060 Karlsruhe
- Phone and faxPhone +49 721 486995-20 · Fax +49 721 486995-21
- Company registerManaging Director Konstantin Krahtov · Commercial register Mannheim, HRB 706815 · VAT ID DE264743573
- Getting hereTake the tram to Europaplatz, then a two-minute walk. Parking is available in the downtown underground garages.
A contact form will follow with our own lead system — until then you can reach us directly by phone or email, and for demos, online booking is the fastest way anyway.
Frequently asked questions
How quickly will I get a reply?
We respond to inquiries promptly on business days. For demo appointments, online booking is fastest — you pick the time slot yourself.
Are there fixed support hours?
Technical support is available on business days; incidents affecting active projects are handled with priority.
Where do I find guides and downloads?
On the support page: app links, product data sheets, flyers and the device guides for DIGIBAU 360.
I have a press inquiry — who do I contact?
The management: krahtov@openexperience.de. Logos and product material are available in the download section of the support page.
Rather see it than write about it?
45 minutes, your project, your questions — no sales pressure.