Service
Support: fast help for your construction site.
You are a customer and have a question about using our products? Here you will find the direct line, all apps and all documents.
A direct line instead of a ticket odyssey
The fastest way: include project name, device and screenshot — then we can immediately reproduce what is happening on your end.
Technical support
Support team
For existing customers with usage questions
support@openexperience.de+49 721 486995-20
Access and password
Experience-ID
Sign-in, registration, password reset
support@openexperience.de
Go to sign-inAll apps for iOS and Android
All apps are free, work offline and are partly still listed in the stores under their historical names.
Construction Defects
In the store as "onlineBauabnahme" — record defects, track deadlines, log acceptance inspections.
Construction Photos
In the store as "BauFoto" — construction-site photos in the project context, with timestamp.
Construction Checklists
In the store as "QM-Checkliste" — work through inspections digitally, report at the push of a button.
Construction Diary
In the store as "onlineBautagesbericht" — daily reports right on the construction site.
It also works without an app
All features are additionally available in the browser — Chrome, Firefox, Safari and Edge.
- Offline modeThe apps switch over automatically when the connection is weak; the data is synchronized as soon as mobile network or Wi-Fi is back.
- One account for everythingWith your Experience-ID you can access all OX services — app, browser and reports.
Documents and materials
We provide flyers, data sheets and logos on request — the download area will follow with the new website.
- Flyer "Mobile construction documentation"Overview of the platform for owners and project participants (PDF).
- Use case DIGIBAU 360Sample project with a 360° site walk — process and result (PDF).
- Product data sheet DIGIBAU 360Technical data of the helmet camera system (PDF).
- Open Experience logosOne- and two-line brand mark for press and partners.
A short email to support@openexperience.de naming the document you need is enough — we send it back the same business day.
Guides for your hardware
The device guides for DIGIBAU 360 (C02, C03 and the DIGISCHUTZ variants) and the documentation of the Microsoft data interfaces remain available at their familiar addresses.
Important for everyday site work: the QR codes on your devices keep working unchanged — the help pages are not moving.
Frequently asked questions
I forgot my password — what should I do?
The sign-in page takes you to the password recovery for your Experience-ID. If no email arrives, support will help you.
Where do I report a bug?
To support@openexperience.de — including project, device and screenshot is the fastest way.
Are there training sessions?
Yes: free webinars every two weeks on all products, plus a personal introduction as part of onboarding.
Will the QR codes on my DIGIBAU 360 helmet keep working?
Yes. The device help pages remain available at their existing addresses — the new website does not change that.
Not a customer yet, but curious?
In 45 minutes we show the platform on your use case — including the question of how support really works in a project.