Demo

Defect management software for the construction site: defects logged in seconds, deadlines tracked by the system.

From the first defect to the final completion notice: record defects on mobile with photo and plan location, assign them — and let reports, notices of defects and deadline tracking be handled automatically.

Abstract illustration: isometric building floor plan with five orange pins locating construction defects precisely on the plan AI-generated

Defects become clear tasks.

Construction Defects is the defect management software and app by Open Experience for the construction phase: construction defects are recorded on site by smartphone or tablet with photo, location and responsible party, assigned to the contractors with a deadline, and tracked through to the completion notice — including acceptance and the warranty phase. Reports and notices of defects are generated at the push of a button, and deadline tracking runs automatically.

Record the defect where it is — not at the office in the evening.

Take a photo, tap the location on the plan, pick the trade and the responsible party — done in seconds. With plan server sync and BIM/IFC import; offline mode even handles the basement with no signal.

Defect capture in the Construction Defects app: status, contractor, building and floor set on the smartphone

Image → defect: the AI records with you.

The AI recognizes the construction defect in the photo and creates the entry in structured form — you review, complete, assign. Built in our own research, trained on more than 200,000 real construction site images — GDPR-compliant, servers located in Germany.

Site manager photographing a crack in a concrete wall with a smartphone

Reports and notices of defects at the push of a button.

Acceptance reports, defect lists and formally correct notices of defects are generated at the push of a button from your records — ready to send as PDF.

„Generating reports at the push of a button has become so effortless that acceptance walkthroughs, report included, now take only a fraction of the time.“

— igb — Ingenieurgesellschaft Burgert mbH
Smartphone with an automatically generated notice of defects as a PDF: cover letter with signature and illustrated defect list with plan excerpts, photos and deadlines

Deadlines that monitor themselves.

Every defect notice gets its deadline. The system reminds, escalates and documents — up to the formal notice of defects with a grace period, and the follow-up request is prepared automatically. Subcontractors submit completion notices via free accounts.

After acceptance, construction supervision (service phase 8 of the German HOAI, 'Leistungsphase 8') truly begins: warranty.

Limitation periods in view (VOB/B, the German construction contract procedures: 4 years; BGB, the German Civil Code: 5 years), every warranty defect documented and assigned — reported via the app, through a dedicated email address or directly by the tenant via the QR code interface.

Photo of a ceiling crack with a red annotation in the Construction Defects app — walkthrough, painting trade, type construction defect

Works together with: Construction Photos (photo documentation), Construction Diary (daily site reports), DIGIBAU 360 (walkthrough capture). One project, no duplicate data entry.

Digital signature add-on

Acceptance records and defect notices can be signed with an advanced biometric signature and a qualified timestamp, including by the contractor. The module is available at an extra charge. More about the digital signature

The complete feature set

Construction Defects covers the entire process — from the walkthrough through rectification request and completion notice to the warranty phase. All features at a glance:

Mobile capture
  • Create and manage walkthroughs
  • Photos for defects, with annotations directly on the image
  • Freehand notes on every defect
  • Assignment of responsibilities
  • Offline mode: detects a weak connection and switches over automatically
Issue types & escalation
  • Construction defect, occupational safety, obstruction, outstanding work, damage report, planning notice and much more
  • Matching document templates for each issue type
  • Up to three escalation levels per item
  • The system detects expired grace periods and generates the follow-up request
Lists, filters & statistics
  • Overview lists of all defects with filter and search
  • Export as PDF or Excel
  • Upcoming actions at a glance — e.g. deadlines about to expire
  • Concise, easy-to-understand statistics
Locating on construction plans
  • Manage PDF construction plans — available on mobile and offline
  • Locate and display defects directly on the plan
  • Optionally import the project structure from the BIM/IFC model
  • Synchronization with plan servers
  • Overview plan with all positions on generated documents
Locating by QR code
  • Generate QR codes, e.g. per room
  • Also via third-party programs, e.g. as self-adhesive labels
  • QR code scanning built into all services
  • Fast, error-free locating on the construction site
Rectification requests
  • PDF generation based on customizable templates
  • Deadline setting and tracking
  • Contract relationships under VOB or BGB
  • Dispatch by email, digital signature on mobile devices
  • Custom texts and layouts for the attachments
Reports & walkthroughs
  • Automatic report generation from the walkthrough
  • Custom walkthrough types and form fields — e.g. meter readings, key numbers
  • Record participants for each walkthrough
  • Report dispatch by email to distribution lists
Jour fixe minutes
  • Customizable templates for fast minute-taking
  • Split into tasks, information and decisions
  • One central storage location, conversion to PDF
  • Distribution by email
Cost module
  • Record an amount per defect or task
  • Alternatively: rating by significance
  • Accumulation of all costs per contractor
  • Cost overview as PDF
Free for contractors
  • Account created automatically with every email request
  • App or browser — no license costs
  • Mobile completion notices with proof photos
  • Quick access via QR code on the request document
External accounts
  • E.g. for the client — only flagged defects are visible
  • Their own walkthroughs and defect capture
  • Confirm or reject completion notices
  • Separate numbering
Warranty module
  • Three capture channels: app/browser, dedicated email address, tenant/buyer interface via QR code
  • Warranty phase documents: confirmation of receipt, status report, rejection and completion letters
  • Warranty periods per contractor, including extension after defects
  • Tenant/buyer data in a separate database — GDPR-compliant, with deletion periods
Security & hosting
  • Made & hosted in Germany, servers located in Germany
  • SSL-encrypted transmission, personalized accounts
  • GDPR-compliant processing of personal data
  • Doubly redundant data storage, daily backups
Compatibility
  • Apps for Apple and Android tablets and smartphones
  • Browser access: Chrome, Firefox, Safari and more
  • Offline mode for the relevant areas
Interfaces & export
  • Plan synchronization with PAVE and other project data rooms
  • Data import from Excel/CSV, export to Excel, CSV and PDF
  • Data synchronization with other tenants
Microsoft Teams
  • Application for Microsoft Teams
  • Plan synchronization with Teams files
  • Contact import from MS Outlook
Customization
  • Your own logos and letterheads
  • Custom issue types and form fields
  • Custom texts for document generation

Proven where the stakes are high

  • Over 100,000 defects and open items in a single project — you only master that with a system.
  • Almost 8,000 defects across more than 160 residential units: cleared quickly and efficiently instead of drowning in lists.
  • Everyone works in the same data room — from the building owner to the last trade contractor.

Frequently asked questions

What does Construction Defects cost?

Construction Defects is part of our transparent packages — we publish all prices openly on our pricing page (/en/preise/). Subcontractor accounts for defect processing are free of charge.

Is the defect management app free?

For contractors, yes. If your client assigns you a defect, you work on it free of charge in the app or the browser and send the completion notice with proof photos. For clients we deliberately offer no free version. If you want to try Construction Defects on a real project before you buy, book the trial package: four weeks, set up by us, at a fixed price. The apps themselves are free to download from the App Store and Google Play.

Who is Construction Defects for?

For site managers, site supervisors (LPh 8), project controllers and general contractors — and for the contractors that rectify defects and document completion notices.

Does capture work on mobile?

Yes — apps for Apple and Android tablets and smartphones plus a browser version, with an offline mode for the relevant areas.

Are the reports VOB-compliant?

Reports and notices of defects follow the formal requirements of practice (deadline setting, proof of receipt, documentation).

Can subcontractors work in the system?

Yes — free use for contractors without any license: mobile completion notices with proof photos, via app or browser.

Where is the data stored?

Servers located in Germany, GDPR-compliant processing of personal data, daily backups — made & hosted in Germany.

What does the AI do during defect capture?

A photo becomes a defect: the image recognition detects typical construction defects and creates the entry in structured form — you review, complete and assign. The AI works exclusively with your project data, GDPR-compliant on servers in Germany.

Which issue types does Construction Defects support?

Beyond the classic construction defect, e.g. occupational safety, obstruction, outstanding work, damage report, planning notice and additional work — each type with its own document templates and up to three escalation levels, from the rectification request to the formal notice of defects with a grace period.

The basics of construction defect management

The software is only the tool. Our expert articles explain the law behind defect notification, the formal notice of defects and warranty, and the comparisons show how Construction Defects differs from other providers.

See Construction Defects on your own project.