Construction Defects: record defects in seconds. The system tracks the deadlines.

From the first defect to the final completion notice: record defects on mobile with photo and plan location, assign them — and let reports, notices of defects and deadline tracking be handled automatically.

Abstract illustration: dark building floor plan with glowing orange pins locating construction defects precisely on the plan [KI-BILD] AI-generated

What is Construction Defects?

Construction Defects is the defect management software by Open Experience for the construction phase: construction defects are recorded on site by smartphone or tablet with photo, location and responsible party, assigned to the contractors with a deadline, and tracked through to the completion notice — including acceptance and the warranty phase. Reports and notices of defects are generated at the push of a button, and deadline tracking runs automatically.

Record the defect where it is — not at the office in the evening.

Take a photo, tap the location on the plan, pick the trade and the responsible party — done in seconds. With plan server sync and BIM/IFC import; offline mode even handles the basement with no signal.

Defect capture in the Construction Defects app: status, contractor, building and floor set on the smartphone

Image → defect: the AI records with you.

The AI recognizes the construction defect in the photo and creates the entry in structured form — you review, complete, assign. Built in our own research, trained on more than 200,000 real construction site images — GDPR-compliant, servers located in Germany.

Site manager photographing a crack in a concrete wall with a smartphone [KI-BILD]

Reports and notices of defects at the push of a button.

Acceptance reports, defect lists and formally correct notices of defects are generated at the push of a button from your records — ready to send as PDF.

„Generating reports at the push of a button has become so effortless that acceptance walkthroughs, report included, now take only a fraction of the time.“

— igb — Ingenieurgesellschaft Burgert mbH
Automatically generated notice of defects under VOB/B as a PDF: cover letter with signature and illustrated defect list with plan excerpts

Deadlines that monitor themselves.

Every defect notice gets its deadline. The system reminds, escalates and documents — up to the formal notice of defects with a grace period, and the follow-up request is prepared automatically. Subcontractors submit completion notices via free accounts.

After acceptance, construction supervision (service phase 8 of the German HOAI, 'Leistungsphase 8') truly begins: warranty.

Limitation periods in view (VOB/B, the German construction contract procedures: 4 years; BGB, the German Civil Code: 5 years), every warranty defect documented and assigned — reported via the app, through a dedicated email address or directly by the tenant via the QR code interface.

Photo of a ceiling crack with a red annotation in the Construction Defects app — walkthrough, painting trade, type construction defect

Works together with: Construction Photos (photo documentation), Construction Diary (daily site reports), Construction Time (deadlines), DIGIBAU 360 (walkthrough capture) — one project, no duplicate data entry.

The complete feature set

Construction Defects covers the entire process — from the walkthrough through rectification request and completion notice to the warranty phase. All features at a glance:

Mobile capture
  • Create and manage walkthroughs
  • Photos for defects, with annotations directly on the image
  • Freehand notes on every defect
  • Assignment of responsibilities
  • Offline mode: detects a weak connection and switches over automatically
Issue types & escalation
  • Construction defect, occupational safety, obstruction, outstanding work, damage report, planning notice and much more
  • Matching document templates for each issue type
  • Up to three escalation levels per item
  • The system detects expired grace periods and generates the follow-up request
Lists, filters & statistics
  • Overview lists of all defects with filter and search
  • Export as PDF or Excel
  • Upcoming actions at a glance — e.g. deadlines about to expire
  • Concise, easy-to-understand statistics
Locating on construction plans
  • Manage PDF construction plans — available on mobile and offline
  • Locate and display defects directly on the plan
  • Optionally import the project structure from the BIM/IFC model
  • Synchronization with plan servers
  • Overview plan with all positions on generated documents
Locating by QR code
  • Generate QR codes, e.g. per room
  • Also via third-party programs, e.g. as self-adhesive labels
  • QR code scanning built into all services
  • Fast, error-free locating on the construction site
Rectification requests
  • PDF generation based on customizable templates
  • Deadline setting and tracking
  • Contract relationships under VOB or BGB
  • Dispatch by email, digital signature on mobile devices
  • Custom texts and layouts for the attachments
Reports & walkthroughs
  • Automatic report generation from the walkthrough
  • Custom walkthrough types and form fields — e.g. meter readings, key numbers
  • Record participants for each walkthrough
  • Report dispatch by email to distribution lists
Jour fixe minutes
  • Customizable templates for fast minute-taking
  • Split into tasks, information and decisions
  • One central storage location, conversion to PDF
  • Distribution by email
Cost module
  • Record an amount per defect or task
  • Alternatively: rating by significance
  • Accumulation of all costs per contractor
  • Cost overview as PDF
Free for contractors
  • Account created automatically with every email request
  • App or browser — no license costs
  • Mobile completion notices with proof photos
  • Quick access via QR code on the request document
External accounts
  • E.g. for the client — only flagged defects are visible
  • Their own walkthroughs and defect capture
  • Confirm or reject completion notices
  • Separate numbering
Warranty module
  • Three capture channels: app/browser, dedicated email address, tenant/buyer interface via QR code
  • Warranty phase documents: confirmation of receipt, status report, rejection and completion letters
  • Warranty periods per contractor, including extension after defects
  • Tenant/buyer data in a separate database — GDPR-compliant, with deletion periods
Security & hosting
  • Made & hosted in Germany, servers located in Germany
  • SSL-encrypted transmission, personalized accounts
  • GDPR-compliant processing of personal data
  • Doubly redundant data storage, daily backups
Compatibility
  • Apps for Apple and Android tablets and smartphones
  • Browser access: Chrome, Firefox, Safari and more
  • Offline mode for the relevant areas
Interfaces & export
  • Plan synchronization with PAVE and other project data rooms
  • Data import from Excel/CSV, export to Excel, CSV and PDF
  • Data synchronization with other tenants
  • Programming interface (API)
Microsoft Teams
  • Application for Microsoft Teams, single login for all OX construction services
  • Plan synchronization with Teams files
  • Contact import from MS Outlook
Customization
  • Your own logos and letterheads
  • Custom issue types and form fields
  • Custom texts for document generation

Proven where the stakes are high

  • Over 100,000 defects and open items in a single project — you only master that with a system.
  • Almost 8,000 defects across more than 160 residential units: cleared quickly and efficiently instead of drowning in lists.
  • Everyone works in the same data room — from the building owner to the last trade contractor.

Frequently asked questions

What does Construction Defects cost?

Construction Defects is part of our transparent packages — we publish all prices openly on our pricing page (/en/preise/). Subcontractor accounts for defect processing are free of charge.

Who is Construction Defects for?

For site managers, site supervisors (LPh 8), project controllers and general contractors — and for the contractors that rectify defects and document completion notices.

Does capture work on mobile?

Yes — apps for Apple and Android tablets and smartphones plus a browser version, with an offline mode for the relevant areas.

Are the reports VOB-compliant?

Reports and notices of defects follow the formal requirements of practice (deadline setting, proof of receipt, documentation).

Can subcontractors work in the system?

Yes — free use for contractors without any license: mobile completion notices with proof photos, via app or browser.

Where is the data stored?

Servers located in Germany, GDPR-compliant processing of personal data, daily backups — made & hosted in Germany.

What does the AI do during defect capture?

A photo becomes a defect: the image recognition detects typical construction defects and creates the entry in structured form — you review, complete and assign. The AI works exclusively with your project data, GDPR-compliant on servers in Germany.

Which issue types does Construction Defects support?

Beyond the classic construction defect, e.g. occupational safety, obstruction, outstanding work, damage report, planning notice and additional work — each type with its own document templates and up to three escalation levels, from the rectification request to the formal notice of defects with a grace period.

See Construction Defects on your own project.